Hotel Reception, a DVS program, helps students acquire the knowledge, skills, attitudes and perceptions required to establish professional relationships with clients in the hotel industry. The program focuses on relationships via the telephone and in person. Students learn how to sell hotel products and services, take reservations and perform accounting and night-audit tasks. They are taught to use specialized hotel-management software and to perform reception-related operations in both a non-computerized and computerized hotel environment.
Put Academic Theory into Practice
Hotel Reception prepares the students for careers in the hotel industry. The skills acquired enable them to perform the tasks of a bilingual hotel receptionist.
To be eligible for admission to this program, candidates must meet one of the following requirements:
Persons holding a Secondary School Diploma or its recognized equivalent
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognitiion for equivalent learning.
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites:
The successful completion of the General Development Test (see following table), or recognition of equivalent learning.
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.
The program of study lists the competencies that are the minimum requirements for a Diploma of Vocational Studies (DVS) for students in both the youth and adult sectors. It also provides the basis for organizing courses, planning teaching strategies, and designing instructional and evaluation materials.
Program Fees & Materials
To practice this occupation, students will have to acquire the knowledge, skills, attitudes and perceptions needed to establish professional relationships with clients on the telephone and in person, sell hotel products and services.