Sales Representation, a DVS program, teaches students how to promote products and services. It provides students with skills that help them deal with customers effectively and educates them on the use of computer technology. Professional relationships, time management, after-sale service and the laws and regulations that govern sales are key areas of the program content.
Put Academic Theory Into Practice
Sales Representation prepares students to work as retail sales consultants in varied retail establishments such as furniture, household appliances, electronic equipment and clothing, to name a few. As sales consultants, students will work directly with consumers to determine customer needs and to offer appropriate advice and solutions to meet customer expectations and establish customer loyalty.
To be eligible for admission to the Sales Representation program, candidates must meet one of the following requirements:
Persons holding a Secondary School Diploma or its recognized equivalent.
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition of equivalent learning.
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test and the course ENG-1101-4, or recognition of equivalent learning.
Persons having earned Secondary III credits in language of instruction, second language and mathematics in the programs of study established by the Minister and who will continue their general education courses concurrently with their vocational training in order to obtain the credits they are missing among the following: Secondary IV language of instruction, second language and mathematics in the programs of study established by the Minister.
The aim of a sales consultant’s work is therefore not just to sell products or services, but to offer solutions that correspond to their customers’ needs, to provide advice, establish a climate of trust and build customer loyalty by offering personalized service that meets customer expectations. In addition to consulting and sales-related tasks, sales consultants may also manage and display in-store merchandise and provide after-sales service.
Program Fees & Materials
Sales consultants are employed in various types of retail establishments such as chain stores, specialty stores, department stores, independent and discount stores, and big-box stores. They generally work 35 to 40 hours a week on a full-time basis, and 15 to 20 hours a week on a part-time basis. However, their working hours may increase considerably during peak seasons.